1 :-

In the ServiceNow native platform, the service catalog can be accessed via the Self-Service > Service Catalog module. Your customer wants to make modifications to this home page, to add, remove and re-arrange the categories. Users with what roles can make these edits? (Choose two.)

2 :-

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:Default Major incidents Self Service Mobile What are these UI layouts called in the Now Platform?

3 :-

In order to submit an idea, what application would a user access?

4 :-

A program is a container for the following except for:

5 :-

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

6 :-

Client access is the right to use for a specific amount of time.

7 :-

Where can a user export project data in either a MPP, XML or CSV format?

8 :-

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

9 :-

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?

10 :-

In the ServiceNow base platform, which roles have the ability to refresh processor definitions?

11 :-

Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?

12 :-

In what way would you restrict the assigned to field on a project task to only allow users with resource allocations to be assigned?

13 :-

Which role would give you access to the CI Class Manager?

14 :-

In the life of a Problem record, there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state is set on the problem record?

15 :-

Q36: What is the platform name for the User table?

16 :-

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets. What is this resource called?

17 :-

On an incident record, where are the fields that appear on the caller lookup select box defined?

18 :-

How often is the scheduled job for the normalization process run?

19 :-

What is the difference between confirm and allocate actions?

20 :-

On the Unauthorized Change Properties module what can you configure? (Choose two.)