2 :-

12. A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

3 :-

19. Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

4 :-

7. Which statement about custom summary formulas is true?

5 :-

13. The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal.
What evaluation criteria will the system admin use for the workflow rule?

6 :-

16. What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website
and have that data automatically become a lead in Salesforce?

7 :-

9. A Dashboard is a visual representation of data from multiple reports and (Choose all that apply.)

8 :-

15. The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

11 :-

8. The following are true about scheduling and emailing reports.

12 :-

20 . The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade
show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

13 :-

14. The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the
Customer Support
Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system
administrator do?

14 :-

Who can make another campaign in Salesforce CRM?

15 :-

17. When a Lead is converted, an Account, Contact and _______ record are created.

17 :-

18. Queues can be made up of the following

18 :-

6. Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

19 :-

10. Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called

20 :-

11. Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the
same dashboard for multiple users.