1 :-

What controls the publishing and retiring process for knowledge articles?

2 :-

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

3 :-

Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?

4 :-

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

5 :-

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms: Requested for Requested by Approving manager Delivery instructions All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

6 :-

What is a role in ServiceNow?

7 :-

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

8 :-

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

9 :-

On what part of the ServiceNow instance, would you find the option to Impersonate User?

10 :-

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

11 :-

User records are stored in which table?

12 :-

On a form header, what icon would you click to access Template features?

13 :-

When a custom table is created, which access control rules are automatically created? (Choose four.)

14 :-

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow. Which of these workflows are included in the platform? (Choose three.)

15 :-

Which three Variable Types can be added to a Service Catalog Item?

16 :-

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

17 :-

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

18 :-

Which of the following statement describes the purpose of an Order Guide?

19 :-

When creating a global custom table named “abc?, what is the table name that is automatically assigned by the platform?

20 :-

Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?