Description

Location: Mumbai

Job Description

Software Engineer – ServiceNow

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians.  If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com.

This is a remote position and is based in India. Remote work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose and Scope:

As individual contributor of a team of individuals in Software Engineering, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement. 
 

A Software Engineer in an Agile Framework is a dynamic role that involves designing, developing, testing, and maintaining software solutions within the context of an Agile development process. This role requires a blend of technical expertise, teamwork, and adaptability to rapidly changing requirements. The Software Engineer works closely with cross-functional teams, including product owners, designers, and other engineers, to deliver high-quality software that meets user needs and business goals. 
You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field. 

Essential Job Responsibilities:

• Agile Participation: Actively engage in Agile practices such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Contribute to the continuous improvement of the team's Agile processes.
• Software Development: Design, code, test, and debug software applications according to user stories and acceptance criteria defined in sprint planning. Ensure code quality and maintainability by adhering to best practices and coding standards.
• Collaboration: Work closely with product owners to understand the product backlog and help prioritize work. Collaborate with team members to solve technical challenges and ensure a cohesive solution.
• Testing and Quality Assurance: Write and execute unit tests, participate in peer code reviews, and contribute to automated testing efforts to ensure high-quality software releases.
  Continuous Integration/Continuous Deployment (CI/CD): Contribute to the CI/CD pipeline for automated building, testing, and deployment of applications. Embrace a "build it, run it, own it" mentality for all software developed. 
• Technical Documentation: Create and maintain technical documentation for software design, development processes, and user guides to ensure knowledge sharing and best practices within the team.
• Adaptability: Quickly adapt to changing requirements and new technologies. Be open to receiving and providing feedback to continuously improve team performance and software quality.
• Problem-Solving: Employ strong problem-solving skills to address technical challenges and implement solutions that are efficient, scalable, and aligned with team goals.

Location(s)

Astellas India Home Office

Requirements

Qualifications:

Required

• Bachelor’s Degree in computer science, information technology, or related field (or equivalent experience.
• Minimum 5 years of information technology industry experience, with 3+ years of experience working on the ServiceNow platform and technologies.  
• ServiceNow Certified Application Developer (CAD) 
• Hands-on experience designing, developing, and supporting SAMpro, HAMpro and APM.
• Hands-on experience supporting and developing ServiceNow solutions across ITSM, ITOM & CMDB.
• Hands-on experience designing, developing, and supporting Workflows/Flow Designer, Service Portal, ATF, MID Server, integrating ServiceNow with external systems, etc.
• Proficiency with ServiceNow scripting (Glide, JavaScript). 
• Design, implement, and maintain workflows within ServiceNow to automate business processes, improve operational efficiency, and enforce organizational policies and procedures.
• Proficiency in troubleshooting, identifying, and developing automated solutions, code fixes, code deployment and performance tuning for multiple ServiceNow environments, including Production.
• Working in a team to develop, execute and provide ongoing operational support for CI/CD pipeline. 
• Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities.
• Experience to write and maintain code specifications and business functionality/user documentation. Maintain documentation.
• Demonstrable experience in Agile methodology and mindset.
• Able to evaluate the latest ServiceNow features and determine their value for adoption.
• Leverage AI technologies to optimize workflows, improve decision-making, and enhance user experiences within ServiceNow.
• Assessing architecture and solution designs to support stakeholder objectives, including alignment with ServiceNow implementation best practices and staying OOTB.
• Ability to provide technical evaluation and time estimates for delivery. 
• Excellent communication skills, both written and verbal. 

Preferred

• Capable of nurturing talent within the ServiceNow development team.
• ServiceNow certifications (implementer, developer, or administrator) across ServiceNow products.
• Experience in the ServiceNow Service Mapping Application
• ITIL certified. 
• Full-life cycle ServiceNow management with experience leading 2+ upgrade projects to enhance platform functionality and efficiency.

Working Environment

At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.